Hybrid Claims Advisor - Automation & Service

Hiscox; Colchester; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Customer Claims Advisor for a hybrid role based in Colchester. This position focuses on enhancing customer experience through outstanding service and continuous improvement in claims processes. Ideal candidates should possess strong organizational skills, customer-centric thinking, and adaptability. The role offers a collaborative environment with opportunities for professional development and flexible working arrangements.

Benefits

Employee benefits for mental and physical wellbeing

Flexible working arrangements

Professional development opportunities

Qualifications

• Strong customer service background preferred.
• Ability to manage claims efficiently under pressure.
• Interest in studying CII qualifications is a plus.

Responsibilities

• Test rules-based claims automation systems.
• Deliver outstanding customer service.
• Review and confirm policy coverage.
• Validate and settle claims fairly.
• Meet pre-defined SLAs and targets.
• Promote continuous improvement in claims service.

Skills

Customer centricity

Organizational skills

Time management

Adaptability

Collaboration under pressure

Tools

Co-pilot

Advantage

Job description

A leading insurance provider in the UK is seeking a Customer Claims Advisor for a hybrid role based in Colchester. This position focuses on enhancing customer experience through outstanding service and continuous improvement in claims processes. Ideal candidates should possess strong organizational skills, customer-centric thinking, and adaptability. The role offers a collaborative environment with opportunities for professional development and flexible working arrangements.