Insurance Customer Advisor: Elevate Client Service

Benefact group; Eastleigh; Hybrid; GBP 23,000 - GBP 28,000; Full time

Job summary

A leading financial services company in Eastleigh is seeking a Customer Service Adviser to join their Business Choice Direct team. The ideal candidate will excel in providing exceptional service and advice to clients, ensuring high satisfaction and retention levels. Responsibilities include achieving performance objectives, supporting clients throughout their policy life cycle, and optimizing business opportunities. This role offers a collaborative culture, competitive salary, and supportive development opportunities.

Benefits

28 days annual leave plus bank holidays

Birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay and parental leave

Support for study and professional qualifications

Paid time off for volunteering

Qualifications

• Confident and capable of building rapport over the telephone.
• Ability to work in a regulated and client-focused environment.
• Organized, resourceful, and deadline-driven.

Responsibilities

• Achieve individual objectives and key performance indicators.
• Provide professional support and advice to clients.
• Maximize business opportunities and promote insurance reviews.

Skills

Customer service experience

Building rapport

Attention to detail

IT literacy

Organizational skills

Education

Chartered Insurance Institute Certificate in Insurance

Job description

A leading financial services company in Eastleigh is seeking a Customer Service Adviser to join their Business Choice Direct team. The ideal candidate will excel in providing exceptional service and advice to clients, ensuring high satisfaction and retention levels. Responsibilities include achieving performance objectives, supporting clients throughout their policy life cycle, and optimizing business opportunities. This role offers a collaborative culture, competitive salary, and supportive development opportunities.