Insurance Customer Advisor – Renewal & Support

Lloyd & Whyte Ltd; Taunton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading insurance services provider in Taunton is looking for a Customer Service Advisor to join their team. The role involves providing exceptional service and advice to clients, ensuring high retention levels and satisfaction. Candidates should possess strong communication skills and an ability to build rapport. Benefits include 28 days of annual leave, a bonus scheme, and opportunities for career development in a purpose-led organization. This position offers a competitive salary starting at £25,000.00.

Benefits

28 days annual leave plus bank holidays

Birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay and parental leave

Study support and funding

Paid time off for volunteering

Qualifications

• Ability to work in a regulated, compliant environment.
• Demonstrate company values, including Professionalism and Partnership.
• Previous customer service experience is beneficial.

Responsibilities

• Provide proactive renewal service to retain clients.
• Ensure all policy administration is professional and timely.
• Maximise client awareness of alternative products.

Skills

Confident communication

Attention to detail

Client experience

Organisational skills

Education

Willingness to work towards Chartered Insurance Institute Certificate

Job description

A leading insurance services provider in Taunton is looking for a Customer Service Advisor to join their team. The role involves providing exceptional service and advice to clients, ensuring high retention levels and satisfaction. Candidates should possess strong communication skills and an ability to build rapport. Benefits include 28 days of annual leave, a bonus scheme, and opportunities for career development in a purpose-led organization. This position offers a competitive salary starting at £25,000.00.