IT Helpdesk Technician — Hybrid & Global Studio Support

Reid Brewin Architectes SARL; Greater London; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A dynamic international architecture firm is seeking an IT Helpdesk Technician to provide technical support and maintain IT systems in their London studio. This role involves supporting up to 25 staff while also providing remote support to teams in Paris, Milan, and Madrid. Candidates should have at least 2 years of IT support experience and strong skills in Windows environments and Microsoft 365. The position offers an array of benefits including hybrid working options and 28 days of annual leave.

Benefits

28 days annual leave

Hybrid working (up to 2 days WFH after probation)

Qualifications

• Minimum 2 years’ experience in an IT Helpdesk or IT Support role.
• Strong working knowledge of Windows environments.
• Experience supporting Microsoft 365, email systems, and SharePoint.

Responsibilities

• Act as the main point of contact for IT helpdesk requests in the UK.
• Provide first-line IT support to London-based staff.
• Support the setup, configuration, and maintenance of laptops.
• Maintain accurate IT asset registers and technical documentation.

Skills

Windows environments

Microsoft 365

Networking

Hardware troubleshooting

Audio-visual systems

Communication skills

Service-oriented approach

IT security standards

Tools

Revit

Adobe Suite

Job description

A dynamic international architecture firm is seeking an IT Helpdesk Technician to provide technical support and maintain IT systems in their London studio. This role involves supporting up to 25 staff while also providing remote support to teams in Paris, Milan, and Madrid. Candidates should have at least 2 years of IT support experience and strong skills in Windows environments and Microsoft 365. The position offers an array of benefits including hybrid working options and 28 days of annual leave.