Hybrid IT Support Engineer — Global Onsite/Remote

Methodfi; Greater London; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A tech-driven company is seeking an experienced IT Support Specialist based in London to provide first line IT support and manage hardware for employees. This role requires you to be onsite 4-5 days a week and collaborate closely with other international IT team members. You will ensure effective technology use while onboarding new employees and continuously improve IT services. The offer includes a hybrid working model and competitive benefits tailored to employee needs.

Benefits

30 days of annual leave

Monthly full-day hacking sessions

Virtual shares participation

Competitive benefits package

Qualifications

• 5+ years of experience in IT Support or IT Operations roles.
• Hands-on experience with operating systems and enterprise applications.
• Strong communication and collaboration skills across cultures.

Responsibilities

• Provide first line IT support for employees.
• Manage employee hardware and devices.
• Ensure AV setup is fit for purpose in the office.
• Provision tech for onboarding and off-boarding.
• Propose solutions for continuous improvement.

Skills

IT support experience

Operating systems knowledge (Windows, macOS, Linux)

Technical troubleshooting

Customer care focus

Team collaboration

Tools

MDM tools

Jira

Zendesk

ServiceNow

Job description

A tech-driven company is seeking an experienced IT Support Specialist based in London to provide first line IT support and manage hardware for employees. This role requires you to be onsite 4-5 days a week and collaborate closely with other international IT team members. You will ensure effective technology use while onboarding new employees and continuously improve IT services. The offer includes a hybrid working model and competitive benefits tailored to employee needs.