Global Service Desk Technician — Hybrid IT Support

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading financial services provider in Greater London is seeking a Service Desk Technician to deliver high-quality support to users globally. The role involves managing service requests, enhancing user experience, and ensuring effective onboarding and offboarding processes. Candidates should have at least 2 years of experience in a Service Desk environment, proficiency in troubleshooting both Windows and macOS, and excellent communication skills. The company promotes a hybrid work model and values continuous learning and employee wellbeing.

Benefits

Hybrid Work Environment

Culture of Learning & Mobility

Retirement planning and tuition reimbursement

Comprehensive healthcare offerings

Family-friendly policies

Paid volunteer days

Qualifications

• At least 2 years’ experience in a fast-paced Service Desk environment.
• Experience supporting Windows and Apple operating system devices.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide high quality support through answering calls and handling tickets.
• Respond to and resolve requests within the specified time frame.
• Keep users consistently informed throughout the lifecycle of their tickets.

Skills

Customer service

Troubleshooting technology

Technical communication

Ticketing management practices

Tools

Microsoft 365

Jira

Cisco video conferencing

Job description

A leading financial services provider in Greater London is seeking a Service Desk Technician to deliver high-quality support to users globally. The role involves managing service requests, enhancing user experience, and ensuring effective onboarding and offboarding processes. Candidates should have at least 2 years of experience in a Service Desk environment, proficiency in troubleshooting both Windows and macOS, and excellent communication skills. The company promotes a hybrid work model and values continuous learning and employee wellbeing.