Global Service Desk Technician – Hybrid IT Support

Fitch Ratings, Inc.; Greater London; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A global financial information services provider in London is seeking a Service Desk Technician to join their fast-paced Global Service Desk. This role involves providing high-quality IT support, onboarding and offboarding users, and resolving technical issues for over 6,000 users. Ideal candidates will have experience in a Service Desk environment, excellent communication skills, and a strong knowledge of Windows and Apple systems. The position offers a hybrid work model alongside a culture of continuous learning and well-being initiatives.

Benefits

Hybrid Work Environment

Continuous Learning Opportunities

Health & Wellbeing Programs

Parental Leave Policies

Volunteer Opportunities

Qualifications

• At least 2 years’ experience in a fast‑paced Service Desk environment.
• Experience supporting Windows and Apple operating systems.
• Skilled in troubleshooting Microsoft 365, Teams, and OneDrive.

Responsibilities

• Provide IT support for over 6,000 Fitch Group users globally.
• Respond to and resolve requests within specified time frames.
• Efficient user onboarding and offboarding.

Skills

Customer Service

Troubleshooting

Communication Skills

Ticket Management

Tools

Microsoft 365

Jira

Cisco video conferencing

Jamf

Job description

A global financial information services provider in London is seeking a Service Desk Technician to join their fast-paced Global Service Desk. This role involves providing high-quality IT support, onboarding and offboarding users, and resolving technical issues for over 6,000 users. Ideal candidates will have experience in a Service Desk environment, excellent communication skills, and a strong knowledge of Windows and Apple systems. The position offers a hybrid work model alongside a culture of continuous learning and well-being initiatives.