IT Helpdesk Technician

Reid Brewin Architectes SARL; Greater London; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A dynamic international architecture firm is seeking an IT Helpdesk Technician to provide technical support and maintain IT systems in their London studio. This role involves supporting up to 25 staff while also providing remote support to teams in Paris, Milan, and Madrid. Candidates should have at least 2 years of IT support experience and strong skills in Windows environments and Microsoft 365. The position offers an array of benefits including hybrid working options and 28 days of annual leave.

Benefits

28 days annual leave

Hybrid working (up to 2 days WFH after probation)

Qualifications

• Minimum 2 years’ experience in an IT Helpdesk or IT Support role.
• Strong working knowledge of Windows environments.
• Experience supporting Microsoft 365, email systems, and SharePoint.

Responsibilities

• Act as the main point of contact for IT helpdesk requests in the UK.
• Provide first-line IT support to London-based staff.
• Support the setup, configuration, and maintenance of laptops.
• Maintain accurate IT asset registers and technical documentation.

Skills

Windows environments

Microsoft 365

Networking

Hardware troubleshooting

Audio-visual systems

Communication skills

Service-oriented approach

IT security standards

Tools

Revit

Adobe Suite

Job description

IT Helpdesk Technician, Reid Brewin Architects (London)

Founded in 2006 in Paris, Reid Brewin Architects (RBA) has developed into a dynamic international practice, now home to more than 160 team members across our studios in London, Paris, Milan, and Madrid. We specialise in high-specification, large-scale projects – particularly in data centres, commercial offices, and luxury retail. Known for our technical excellence and design-led approach, we offer a vibrant, multicultural environment.

To support the continued growth of our London studio, RBA is seeking a proactive and service-oriented IT Helpdesk Technician to provide technical support and ensure the smooth running of our IT systems. Working closely with the IT director and the rest of the IT team based in Paris, this role is based in our London studio (25 staff) while also providing remote IT support to our Paris, Milan, and Madrid studios for approximately 30-40% of the time.

Responsibilities

• Act as the main point of contact for IT helpdesk requests in the UK, logging, prioritising, and resolving tickets
• Provide first-line IT support to London-based staff, resolving hardware, software, and network issues
• Support the setup, configuration, and maintenance of laptops, peripherals, printers, and audio-visual equipment
• Ensure meeting rooms and presentation technology are fully operational
• Assist with onboarding and offboarding from an IT perspective, including user accounts, equipment, and access
• Support day-to-day management of Microsoft 365, email, file servers, and SharePoint
• Assist with user account management, permissions, and access control
• Support cybersecurity best practices, including device security, updates, and data protection
• Maintain accurate IT asset registers and technical documentation
• Work closely with the international IT and Support teams to ensure consistency across offices
• Provide clear guidance and user support to non-technical staff
• Contribute to a responsive and positive support culture across the practice
• Provide remote IT support to Milan and Madrid studios
• Assist with troubleshooting, system access, and user support across time zones
• Support the rollout of new systems, updates, and IT procedures internationally
• Coordinate with local contacts where on-site intervention is required

Qualifications

• Minimum 2 years’ experience in an IT Helpdesk or IT Support role
• Strong working knowledge of Windows environments
• Experience supporting Microsoft 365, email systems, and SharePoint
• Good understanding of basic networking, hardware troubleshooting, and AV systems
• Strong communication skills with a user-focused, service-oriented approach
• Ability to manage multiple support requests and prioritise effectively
• A proactive and reliable team player, able to work independently when required
• Experience supporting international or multi-office environments
• Experience within an architecture, engineering, or design environment
• Knowledge of architectural software environments (e.g. Revit, Adobe Suite)
• Spanish and/or French language skills
• Basic knowledge of IT security standards and best practices

What We Offer

• A key technical support role within a growing international practice
• Collaboration with teams in London, Paris, Milan, and Madrid
• 28 days annual leave
• Hybrid working (up to 2 days WFH after probation)