IT Service Desk Analyst - Hybrid IT Support Path

Crossfit Ireland; United Kingdom; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A supportive company in the United Kingdom seeks an IT Service Desk Analyst to join their team. This role is focused on service delivery and user experience. Responsibilities include acting as a point of contact for IT queries, managing tickets, and working collaboratively with other IT teams. Ideal candidates will have customer service experience and strong communication skills, but prior IT experience is not essential. The position offers a hybrid working model: 2 days in the office and 3 days from home.

Benefits

Hybrid working model

Supportive team environment

Career growth opportunities

Qualifications

• Experience in customer service or service desk roles.
• Confident dealing with users and stakeholders.
• Organized and reliable with a positive attitude.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Log and manage cases in a ticketing system.
• Collaborate across teams to resolve issues.

Skills

Customer service experience

Strong communication skills

Attention to detail

Team-oriented mindset

Tools

MacOS

Microsoft environments

Google environments

ITSM / ticketing systems

Job description

A supportive company in the United Kingdom seeks an IT Service Desk Analyst to join their team. This role is focused on service delivery and user experience. Responsibilities include acting as a point of contact for IT queries, managing tickets, and working collaboratively with other IT teams. Ideal candidates will have customer service experience and strong communication skills, but prior IT experience is not essential. The position offers a hybrid working model: 2 days in the office and 3 days from home.