IT Service Desk Analyst - Hybrid, Flexible Hours

Connected Local Government; Greater London; Hybrid; GBP 30,000 - GBP 50,000; Full time

Job summary

A governmental organization in Greater London is seeking an IT Service Desk Analyst to provide exceptional support and ensure smooth operations for users. The ideal candidate will have a strong background in IT support for large environments, ITIL certification, and excellent communication skills. This full-time role is hybrid, offering competitive salary and benefits, including 40 days annual leave. Join us to make a real impact in ensuring reliable IT services.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Proven track record of delivering high-quality IT Service Desk support for a 1000+ user environment.
• Experience with ITIL concepts and service management principles.
• Ability to support users in a hybrid working environment.

Responsibilities

• Be the first point of contact for all IT-related issues and requests.
• Triage, prioritise, troubleshoot, and resolve issues.
• Maintain timely, accurate updates to users.
• Document ticket notes and create knowledge articles.
• Help ensure core services are available.

Skills

Customer focus

Ownership & accountability

Problem-solving

Communication

Collaboration

Learning mindset

Education

Educational achievement in IT-related disciplines

ITIL foundation certification

Tools

TOPdesk or equivalent ITSM platform

Microsoft 365

Intune/Endpoint Manager

Job description

A governmental organization in Greater London is seeking an IT Service Desk Analyst to provide exceptional support and ensure smooth operations for users. The ideal candidate will have a strong background in IT support for large environments, ITIL certification, and excellent communication skills. This full-time role is hybrid, offering competitive salary and benefits, including 40 days annual leave. Join us to make a real impact in ensuring reliable IT services.