Guest Service Leader: Elevate Front Office & F&B

Kew Green Group; Clifton; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hotel management company in England is seeking a passionate Guest Service Manager to lead a multiskilled team across various guest-facing areas. The role requires a strong background in senior guest service roles, emphasizing leadership and operational excellence. Ideal candidates should possess key skills in guest service KPIs and demonstrate an ability to resolve guest issues effectively. This position offers comprehensive training and career development opportunities in a supportive environment.

Benefits

Discounted hotel stays

Free access to Leisure Clubs

Attractive discounts across retailers

Qualifications

• Previous experience in a Front Office Manager/Supervisor or Duty Manager role.
• Management level experience in Front Office or reception.
• Ability to inspire and motivate a team.

Responsibilities

• Lead and coach a multiskilled Guest Service team across various departments.
• Drive service excellence from check-in to dining.
• Handle guest feedback and resolve issues promptly.
• Ensure compliance with safety and operational standards.

Skills

Experience in a senior guest service role

Strong leadership and communication skills

Strong understanding of hotel guest service KPIs

Job description

A leading hotel management company in England is seeking a passionate Guest Service Manager to lead a multiskilled team across various guest-facing areas. The role requires a strong background in senior guest service roles, emphasizing leadership and operational excellence. Ideal candidates should possess key skills in guest service KPIs and demonstrate an ability to resolve guest issues effectively. This position offers comprehensive training and career development opportunities in a supportive environment.