Guest Experience Lead (Front Office)

Tribe Group; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A modern hospitality organization is seeking a Guest Service Manager to lead daily operations at their new hotel in London. This role requires a strong background in hospitality, effective team leadership, and a commitment to customer satisfaction. You'll ensure exceptional service for guests and support your team in providing memorable experiences. Join an innovative group focused on creating a unique hospitality brand, offering competitive compensation and development opportunities.

Benefits

Competitive salary

Opportunities for development

Creative work environment

Qualifications

• Experience in hotel or leisure-related roles.
• Familiarity with front desk operating systems.
• Passion for hospitality and creating memorable experiences.
• Ability to lead and manage a team effectively.

Responsibilities

• Lead daily Front Office operations and team management.
• Create a seamless and memorable experience for guests.
• Manage rates and overbooking levels effectively.
• Work with the team to resolve operational issues.

Skills

Hospitality experience

Team management

Guest relations

Positive attitude

Tools

Opera or similar front desk system

Job description

A modern hospitality organization is seeking a Guest Service Manager to lead daily operations at their new hotel in London. This role requires a strong background in hospitality, effective team leadership, and a commitment to customer satisfaction. You'll ensure exceptional service for guests and support your team in providing memorable experiences. Join an innovative group focused on creating a unique hospitality brand, offering competitive compensation and development opportunities.