Front Desk Leader: Elevate Guest Experience

Peoplebank; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hospitality firm in the United Kingdom is seeking a dynamic Reception Manager who will be the first point of contact for guests, ensuring a positive experience from arrival. This role involves managing daily operations, leading a team to deliver outstanding service, monitoring performance indicators, and building guest relationships. The ideal candidate has at least 2 years in a similar role, strong leadership skills, and excellent communication abilities. Join us in shaping exceptional hospitality experiences.

Benefits

Employee discounts on hotel rates

Access to global employee room benefit programme

Shopping discounts

Wellbeing support and fitness resources

Free meals on duty

Qualifications

• At least 2 years of experience in a similar role within a hotel environment.
• Strong leadership skills with a proven ability to manage and motivate a team.
• Excellent communication skills and ability to build strong relationships with guests and colleagues.
• Experience with hotel management systems, such as PMS and reservation systems.

Responsibilities

• Manage the daily operations of the reception desk, ensuring outstanding customer service.
• Train, coach, and motivate reception staff to deliver exceptional guest service.
• Oversee the reception budget, ensuring financial efficiency.

Skills

Leadership abilities

Customer service skills

Communication skills

Problem-solving skills

Experience with hotel management systems

Job description

A leading hospitality firm in the United Kingdom is seeking a dynamic Reception Manager who will be the first point of contact for guests, ensuring a positive experience from arrival. This role involves managing daily operations, leading a team to deliver outstanding service, monitoring performance indicators, and building guest relationships. The ideal candidate has at least 2 years in a similar role, strong leadership skills, and excellent communication abilities. Join us in shaping exceptional hospitality experiences.