Guest Services Leader — Front Office, F&B & Events

Kew Green Group; Newcastle upon Tyne; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hotel management company is seeking a Senior Guest Service Manager to inspire and lead a multiskilled team across various guest-facing areas in Newcastle upon Tyne. The ideal candidate will have a strong background in guest service, with the ability to drive excellence and handle guest feedback effectively. This position offers opportunities for personal and career development, including access to employee benefits like discounted hotel stays and leisure club memberships.

Benefits

Discounted hotel stays

Discounts with major retailers

Unlimited access to Leisure Clubs

Qualifications

• Experience in a senior guest service role.
• Strong leadership and communication skills.
• Keen to grow beyond current expertise.

Responsibilities

• Inspire a multiskilled guest service team.
• Drive service excellence across guest interactions.
• Handle guest feedback and resolve issues quickly.
• Ensure compliance with safety and operational standards.
• Monitor performance against KPIs.

Skills

Leadership skills

Communication skills

Problem handling

Understanding of hotel guest service KPIs

Job description

A leading hotel management company is seeking a Senior Guest Service Manager to inspire and lead a multiskilled team across various guest-facing areas in Newcastle upon Tyne. The ideal candidate will have a strong background in guest service, with the ability to drive excellence and handle guest feedback effectively. This position offers opportunities for personal and career development, including access to employee benefits like discounted hotel stays and leisure club memberships.