Front of House Operations Lead — Guest Experience & Growth

Thwaites; Blackburn; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hospitality group is seeking a Hotel Operations Support Manager – Front of House to enhance guest experiences through strategic development and team engagement. This pivotal role involves maintaining service standards in Reception and Housekeeping, supporting team training, and ensuring health and safety compliance. Candidates should have proven leadership experience in hospitality operations, excellent communication skills, and the ability to drive performance through data analysis. The position offers flexible working hours and numerous employee benefits including career progression opportunities.

Benefits

Wagestream access to wages

28 days annual leave

Health cash plan

Discounted accommodation

Pension & Life assurance

Enhanced maternity and paternity pay

Long service awards

Qualifications

• Proven leadership experience in Front of House or hospitality operations.
• Excellent communicator with the ability to influence stakeholders.
• Strong understanding of guest experience and service delivery.

Responsibilities

• Develop and maintain Front of House SOPs for Reception and Housekeeping.
• Engage with teams to drive service excellence and retention.
• Lead initiatives to enhance guest experience and operational efficiency.

Skills

Leadership experience in Front of House operations

Strong communication skills

Ability to analyze data

Time management skills

Familiarity with health & safety compliance

Tools

Opera

Rezlynx

Job description

A leading hospitality group is seeking a Hotel Operations Support Manager – Front of House to enhance guest experiences through strategic development and team engagement. This pivotal role involves maintaining service standards in Reception and Housekeeping, supporting team training, and ensuring health and safety compliance. Candidates should have proven leadership experience in hospitality operations, excellent communication skills, and the ability to drive performance through data analysis. The position offers flexible working hours and numerous employee benefits including career progression opportunities.