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Guest Experience Leader - Front Office & F&B
Kew Green Group
Tonbridge and Malling
On-site
GBP 80,000 - GBP 100,000
Full time
Today
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Job summary
A leading hotel management company in the UK seeks a Guest Service Manager to lead and inspire a multiskilled team across Front Office, Food & Beverage, and Meetings & Events. This role involves driving service excellence, handling guest feedback, and ensuring compliance with standards. Ideal candidates have prior senior guest service experience and strong leadership skills. The position offers diverse benefits including discounted hotel stays and personal development opportunities.
Benefits
Discounted hotel stays
Access to Leisure Clubs
Career development opportunities
Employee Assistance programme
Qualifications
- Experience in a senior guest service role like Front Office Manager or Duty Manager.
- Strong understanding of hotel guest service KPIs.
- Keen to grow beyond current expertise in hotel operations.
Responsibilities
- Lead, coach, and inspire a multiskilled Guest Service team.
- Drive service excellence across every guest interaction.
- Monitor performance against KPIs and manage costs.
Skills
Leadership and motivation
Communication skills
Understanding of guest service KPIs
Problem handling
Job description
A leading hotel management company in the UK seeks a Guest Service Manager to lead and inspire a multiskilled team across Front Office, Food & Beverage, and Meetings & Events. This role involves driving service excellence, handling guest feedback, and ensuring compliance with standards. Ideal candidates have prior senior guest service experience and strong leadership skills. The position offers diverse benefits including discounted hotel stays and personal development opportunities.
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