Guest Services Manager: Lead Front Desk & Guest Experiences

Cairn Group; Birmingham; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading UK hospitality company is seeking a Guest Services Manager to lead the front office team and enhance guest experiences in Birmingham. The role requires experience in hotel reception, strong leadership, and excellent communication skills. Responsibilities include overseeing guest check-ins and check-outs, ensuring outstanding service delivery, and supporting various operations. The company values integrity, sustainability, and excellence, offering a supportive environment for career development with numerous benefits.

Benefits

Service Excellence Bonus

Real-Time Pay Access

Discounted Stays

50% Food and Drink Discounts

Spa Discounts

Retail Discounts

Career Development Programs

Superstar Awards

Long-Service Awards

Refer a Friend Bonus

24/7 Employee Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Experience in hotel reception or guest services at a supervisory level.
• Confident in guiding, training, and motivating others.
• Ability to engage with guests and teams clearly.
• Thrive in a fast-paced environment and composed under pressure.
• Manage time and responsibilities efficiently.

Responsibilities

• Lead the front office team and act as Duty Manager.
• Ensure the delivery of excellent service and smooth guest journeys.
• Support with reservations, sales, and events setups.

Skills

Hospitality experience

Team leadership

Strong communication

Calm under pressure

Organizational skills

Adaptability

Job description

A leading UK hospitality company is seeking a Guest Services Manager to lead the front office team and enhance guest experiences in Birmingham. The role requires experience in hotel reception, strong leadership, and excellent communication skills. Responsibilities include overseeing guest check-ins and check-outs, ensuring outstanding service delivery, and supporting various operations. The company values integrity, sustainability, and excellence, offering a supportive environment for career development with numerous benefits.