Guest Experience Leader, Luxury Hotel Front Office

Starwood Hotels & Resorts; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading luxury hotel brand in Manchester is looking for a passionate Guest Relations Manager. You will lead a dedicated service team and ensure exceptional guest experiences while managing front office operations. Ideal candidates should have a minimum of 2 years experience in a supervisory role and a strong background in guest service and communication. This position offers opportunities for personal growth and career advancement within a vibrant work environment.

Benefits

Designed by Nature work environment

Health & Wellness programs

Career Advancement opportunities

Paid Breaks

Enhanced holidays - 33 days

Private medical scheme

Qualifications

• Minimum of 2 years experience in Front Office supervisory role.
• Strong track record in guest and team member engagement.
• Advanced knowledge of front office operations.

Responsibilities

• Lead and inspire the guest service team.
• Train, supervise, and mentor new hires.
• Interact with guests to provide exceptional service.

Skills

Guest service

Communication

Leadership

Front office operations

Education

Post-secondary diploma or degree

Job description

A leading luxury hotel brand in Manchester is looking for a passionate Guest Relations Manager. You will lead a dedicated service team and ensure exceptional guest experiences while managing front office operations. Ideal candidates should have a minimum of 2 years experience in a supervisory role and a strong background in guest service and communication. This position offers opportunities for personal growth and career advancement within a vibrant work environment.