Service Advisor Lead — Uncapped Bonuses & Customer Care

FMG Repair Services Limited; Greater London; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading accident repair service provider in Mitcham is seeking a dedicated Service Advisor to join their team. The successful candidate will be responsible for booking customer vehicles in for repairs, preparing job cards, and providing updates to customers on their vehicle progress. Candidates should have experience in a customer-facing role and a full UK manual driving licence. Attractive benefits include a competitive salary, uncapped bonuses, and comprehensive well-being services.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Life assurance at x2 basic salary

Vehicle-leasing schemes

Pension and share scheme

Retailer discounts and cashback deals

24/7 well-being services

Financial Wellbeing app

Career progression opportunities

Qualifications

• Experience in a customer-facing role, ideally in the automotive industry.
• Ability to handle financial transactions with attention to detail.
• A full UK Manual Driving Licence is essential.

Responsibilities

• Book customer cars in for repairs and prepare job cards.
• Provide vehicle progress reports to customers.
• Liaise with customers and ensure excellent customer experience.

Skills

Customer service skills

Organizational skills

Communication skills

Job description

A leading accident repair service provider in Mitcham is seeking a dedicated Service Advisor to join their team. The successful candidate will be responsible for booking customer vehicles in for repairs, preparing job cards, and providing updates to customers on their vehicle progress. Candidates should have experience in a customer-facing role and a full UK manual driving licence. Attractive benefits include a competitive salary, uncapped bonuses, and comprehensive well-being services.