Service Advisor Lead — Uncapped Bonuses & Customer Care

FMG Repair Services Limited; Greater London; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading accident and collision repair company in Mitcham is seeking an experienced Service Advisor. The role involves booking customer cars for repairs, handling financial transactions, and liaising with customers. Candidates must possess strong customer service skills and a full UK Manual Driving Licence. The company offers a competitive salary of up to £35,000 plus bonuses, along with a range of benefits including annual leave and financial wellness services.

Benefits

Uncapped monthly bonus schemes

23 days annual leave + public holidays

Free life assurance

Employee vehicle-leasing schemes

Pension scheme

Retailer discounts and cashback deals

Well-being services

Financial Wellbeing app

Qualifications

• Experience in customer service roles is essential.
• Ability to handle financial transactions accurately.
• Strong communication skills with customers and teams.

Responsibilities

• Book customer cars in for repair and prepare job cards.
• Provide vehicle progress reports to customers.
• Liaise directly with customers, bodyshop, and third parties.

Skills

Customer service excellence

Financial transaction handling

Communication skills

Full UK Manual Driving Licence

Job description

A leading accident and collision repair company in Mitcham is seeking an experienced Service Advisor. The role involves booking customer cars for repairs, handling financial transactions, and liaising with customers. Candidates must possess strong customer service skills and a full UK Manual Driving Licence. The company offers a competitive salary of up to £35,000 plus bonuses, along with a range of benefits including annual leave and financial wellness services.