Service Advisor Lead — Uncapped Bonuses & Customer Care

FMG Repair Services Limited; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading accident repair service provider in Greater London is seeking a Service Advisor. You will be the first point of contact for customers, responsible for booking vehicles for repair, preparing job cards, and managing financial transactions. This role requires excellent customer service skills, attention to detail, and the ability to liaise effectively with multiple stakeholders. The position offers a competitive salary of up to £35,000 plus performance-related bonuses and a range of benefits including annual leave and life assurance.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Free life assurance

Vehicle-leasing schemes

Pension plan

Well-being services

Financial wellbeing app

Qualifications

• Experience as a Service Advisor in the automotive industry.
• Full UK Manual Driving Licence required.
• Ability to liaise with customers and third parties effectively.

Responsibilities

• Book customer cars in for repair and prepare job cards.
• Provide vehicle progress reports to customers.
• Arrange courtesy cars and manage financial transactions.

Skills

Customer service

Attention to detail

Financial transactions handling

Job description

A leading accident repair service provider in Greater London is seeking a Service Advisor. You will be the first point of contact for customers, responsible for booking vehicles for repair, preparing job cards, and managing financial transactions. This role requires excellent customer service skills, attention to detail, and the ability to liaise effectively with multiple stakeholders. The position offers a competitive salary of up to £35,000 plus performance-related bonuses and a range of benefits including annual leave and life assurance.