Front Desk Concierge - Luxury Boutique Hotel

YTL Developments; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A luxury hotel chain in Edinburgh is seeking a dedicated Hotel Receptionist to manage guest check-ins and provide exceptional customer service. Ideal candidates should have strong organisational skills, be excellent communicators, and possess prior hotel experience with systems like Opera. The role emphasizes a warm welcome for guests, ensuring a memorable experience while being part of a dynamic front office team. Enjoy benefits like service charge shares, generous holiday allowances, and personal development opportunities.

Benefits

Service Charge

Incentive Payments

Referral Bonus

Generous Holiday Allowance

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Discounted room nights

Exclusive YTL Perks

Qualifications

• Previous experience in a hotel environment is preferred.
• Ability to respond efficiently to queries face to face and on the phone.
• Must be friendly, approachable, and capable of multitasking.

Responsibilities

• Manage guest check-in and check-out processes.
• Provide excellent customer service during guest interactions.
• Handle various queries from guests both in person and via phone.

Skills

Excellent communication

Organisational skills

Customer service

Hotel experience

Tools

Opera

Job description

A luxury hotel chain in Edinburgh is seeking a dedicated Hotel Receptionist to manage guest check-ins and provide exceptional customer service. Ideal candidates should have strong organisational skills, be excellent communicators, and possess prior hotel experience with systems like Opera. The role emphasizes a warm welcome for guests, ensuring a memorable experience while being part of a dynamic front office team. Enjoy benefits like service charge shares, generous holiday allowances, and personal development opportunities.