Luxury Reservations Specialist (UK) – World-Class Hospitality

Rocco Forte Hotels Limited; City of Edinburgh; On-site; GBP 30,000; Full time

Job summary

A luxury hotel chain in Edinburgh is seeking enthusiastic individuals for a reservations role. Candidates should possess excellent interpersonal skills and a passion for delivering exceptional service. Responsibilities include managing accommodation enquiries, assisting in maximising room sales, and enhancing guest experiences. Join a collaborative team committed to excellence and growth in hospitality, enjoying perks like discounted stays and extensive learning opportunities.

Benefits

Discounted rates across our collection of iconic hotels

Discounted food & beverage experiences

Discounted spa treatment and products

Extensive learning and development opportunities

Meals on duty

Recognition & reward programs

Employee Assistance Programme

Cycle to Work

Discretionary service charge

Qualifications

• Previous experience in a reservations role preferably in hospitality.
• Ability to work well with a team and collaborate with the wider hotel team.
• Passion and ambition to deliver exceptional experiences.

Responsibilities

• Deal with accommodation enquiries and convert them into bookings.
• Assist the Reservations Manager in maximising room sales.
• Support general guest enquiries and resolve any challenges professionally.

Skills

Excellent interpersonal skills

Good computer skills

Proficiency in hotel reservation systems

Excellent telephone manners

Attention to detail

Job description

A luxury hotel chain in Edinburgh is seeking enthusiastic individuals for a reservations role. Candidates should possess excellent interpersonal skills and a passion for delivering exceptional service. Responsibilities include managing accommodation enquiries, assisting in maximising room sales, and enhancing guest experiences. Join a collaborative team committed to excellence and growth in hospitality, enjoying perks like discounted stays and extensive learning opportunities.