Senior Luxury Front Desk Lead: Guest Experience

Scotsman; City of Edinburgh; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A luxury hospitality group in Edinburgh is seeking an experienced Hotel Receptionist to provide exceptional service in a prestigious environment. The ideal candidate has a proven track record in front desk or guest-facing roles, demonstrating exceptional communication skills and attention to detail. Responsibilities include delivering personalized service, managing check-in/check-out processes, and maintaining a high standard of the reception area. This position offers various benefits including discounts, flexible working opportunities, and a supportive training program.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development training

Qualifications

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment.
• Exceptional communication skills and meticulous attention to detail.
• A naturally outgoing personality and a passion for delivering personalized, five-star experiences.

Responsibilities

• Deliver warm, personalized, and discreet service to every guest.
• Handle all phone and in-person interactions with elegance and efficiency.
• Ensure seamless check-in and check-out processes.
• Maintain a pristine, inviting reception area.
• Manage all correspondence and guest information with care.

Skills

Exceptional communication skills

Attention to detail

Outgoing personality

Service-first mindset

Job description

A luxury hospitality group in Edinburgh is seeking an experienced Hotel Receptionist to provide exceptional service in a prestigious environment. The ideal candidate has a proven track record in front desk or guest-facing roles, demonstrating exceptional communication skills and attention to detail. Responsibilities include delivering personalized service, managing check-in/check-out processes, and maintaining a high standard of the reception area. This position offers various benefits including discounts, flexible working opportunities, and a supportive training program.