Boutique Hotel Front Desk Concierge — Guest Experience

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 29,000; Full time

Job summary

A leading corporate reception management company in Greater London is hiring a Receptionist to provide exceptional customer service at a boutique hotel for a prestigious retailer. The role includes greeting guests, ensuring smooth check-ins, and addressing guest inquiries. Candidates should have experience in high-end customer service and possess excellent communication skills. This full-time position offers competitive pay and a range of benefits including holiday allowance, pension contributions, and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience working in a high-end customer service role.

Responsibilities

• Greet customers upon arrival and provide smooth check-in.
• Take care of guest needs during their stay.
• Solve any issues and answer questions.
• Provide bespoke and personal service.

Skills

Customer focused

Effective communication

Building rapport

Organised and forward thinking

Self-motivated

Teamwork

Job description

A leading corporate reception management company in Greater London is hiring a Receptionist to provide exceptional customer service at a boutique hotel for a prestigious retailer. The role includes greeting guests, ensuring smooth check-ins, and addressing guest inquiries. Candidates should have experience in high-end customer service and possess excellent communication skills. This full-time position offers competitive pay and a range of benefits including holiday allowance, pension contributions, and training opportunities.