Guest Experience Concierge – Hotel Front Desk

iNua Partnership; Belfast; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A prestigious hotel collection in Belfast is seeking a passionate Receptionist to enhance guest experiences. Responsibilities include warmly welcoming guests, managing bookings, and offering tailored recommendations. The ideal candidate possesses strong communication and problem-solving skills and is comfortable in a tech-driven environment. This role offers a competitive salary, benefits including IHG discounts, and supports career development within a reputable team environment.

Benefits

Competitive salary and benefits package

Discounts across IHG Hotels & Resorts

Enhanced Pension

Life Assurance

Learning and development opportunities

Qualifications

• Excellent communication skills to interact with guests.
• Strong problem-solving skills to handle guest concerns.
• Fluency in the local language; additional languages are a plus.
• Literate and comfortable with basic math and computer tasks.

Responsibilities

• Welcome guests warmly to create memorable experiences.
• Assist guests with check-in and check-out processes.
• Manage guest bookings and payments efficiently.
• Anticipate guests' needs to offer tailored recommendations.
• Serve as a trusted contact for guests regarding various inquiries.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Literate and tech-savvy

Job description

A prestigious hotel collection in Belfast is seeking a passionate Receptionist to enhance guest experiences. Responsibilities include warmly welcoming guests, managing bookings, and offering tailored recommendations. The ideal candidate possesses strong communication and problem-solving skills and is comfortable in a tech-driven environment. This role offers a competitive salary, benefits including IHG discounts, and supports career development within a reputable team environment.