Automotive Service Advisor — Customer-Focused & Growth

Mesh-AI Limited; Bishop's Stortford; On-site; GBP 32,000 - GBP 38,000; Full time

Job summary

A premier automotive retailer in Bishop's Stortford is looking for an experienced Service Advisor to enhance our Aftersales Team. Key responsibilities include booking appointments, advising customers on services, and maintaining effective communication throughout the repair process. The ideal candidate will have exceptional communication skills, a passion for customer service, and experience in a similar role. With a competitive salary package and continuous training opportunities, this role offers a great opportunity for career progression.

Benefits

Competitive salary with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Access to exclusive retail discounts

Qualifications

• Previous experience in a similar role within the automotive industry.
• Ability to manage high customer volumes effectively.
• Experience with computer systems for maintaining customer records.

Responsibilities

• Booking MOTs and services for customers.
• Advising on warranty cover and upselling parts.
• Liaising with the Aftersales department to schedule appointments.
• Managing daily customer interactions effectively.
• Updating systems with accurate customer booking information.

Skills

Exceptional communication skills

Ability to build rapport

Strong customer service skills

Technical information clarity

Tools

Kerridge

ADP

Job description

A premier automotive retailer in Bishop's Stortford is looking for an experienced Service Advisor to enhance our Aftersales Team. Key responsibilities include booking appointments, advising customers on services, and maintaining effective communication throughout the repair process. The ideal candidate will have exceptional communication skills, a passion for customer service, and experience in a similar role. With a competitive salary package and continuous training opportunities, this role offers a great opportunity for career progression.