Automotive Service Advisor: Customer Focus & Growth

Mesh-AI Limited; Preston; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading automotive retailer in Preston is seeking a dedicated Service Advisor to join their Aftersales Team. The role entails booking MOTs and services, advising customers, and managing appointments while ensuring excellent customer service. Candidates should possess exceptional communication skills, previous automotive experience, and a passion for customer satisfaction. The position offers structured pay progression and a supportive work environment with ongoing training opportunities.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Qualifications

• Experience in a similar role within the automotive industry.
• Ability to explain technical information clearly.
• Strong team player yet capable of working independently.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers about warranty cover and upselling.
• Liaising with the Aftersales department to manage appointments.
• Managing high volumes of customer interactions.
• Maintaining accurate customer records and updates.

Skills

Exceptional communication skills

Customer service experience

Ability to build rapport

Energy and passion for customer experience

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Preston is seeking a dedicated Service Advisor to join their Aftersales Team. The role entails booking MOTs and services, advising customers, and managing appointments while ensuring excellent customer service. Candidates should possess exceptional communication skills, previous automotive experience, and a passion for customer satisfaction. The position offers structured pay progression and a supportive work environment with ongoing training opportunities.