High-Energy Automotive Service Advisor: Customer Experience

Mesh-AI Limited; Crewe; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive retailer in Crewe is seeking a dedicated Service Advisor to join their Aftersales Team. The ideal candidate has experience in the automotive industry and excellent communication skills to provide first-class customer service. Responsibilities include booking services, advising customers, and managing appointment scheduling. The role offers a competitive salary of £29,000 plus bonuses, along with a comprehensive benefits package designed to support your career and wellbeing.

Benefits

Competitive salary

Generous annual leave

Enhanced family leave

Discounted technology purchases

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Exclusive retail discounts

Qualifications

• Previous experience in a similar role is preferable.
• Strong passion for delivering excellent customer service.
• Ability to explain technical information clearly.

Responsibilities

• Booking appointments for MOTs and services.
• Advising customers on warranty and additional parts.
• Managing a high volume of customer interactions.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Ability to build rapport

Experience in the automotive industry

Knowledge of dealer systems

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Crewe is seeking a dedicated Service Advisor to join their Aftersales Team. The ideal candidate has experience in the automotive industry and excellent communication skills to provide first-class customer service. Responsibilities include booking services, advising customers, and managing appointment scheduling. The role offers a competitive salary of £29,000 plus bonuses, along with a comprehensive benefits package designed to support your career and wellbeing.