Automotive Service Advisor – Exceptional Customer Experience

Arnold Clark Group; Stafford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive services provider is seeking a Service Advisor for their Motorstore in Stafford. The role involves ensuring an exceptional customer experience for service and repairs. Ideal candidates will have strong communication skills, a passion for customer service, and the ability to multitask. Responsibilities include handling customer needs, updating service records, and working closely with workshops. A full UK driving license is essential for this position, and applicants should embrace a collaborative and inclusive work culture.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

24/7 GP access

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Qualifications

• Passion for great customer service and confidence to resolve issues timely.
• Computer literacy with knowledge of IT systems.
• Ability to multi-task effectively in a busy environment.

Responsibilities

• Handle customer requirements for service and repairs efficiently.
• Liaise with the workshop to progress work.
• Control computer-based jobs, purchasing, and invoicing.

Skills

Customer service passion

Computer literacy

Multi-tasking

Strong communication

Organisational skills

Workload prioritisation

Administration skills

UK driving licence

Job description

A leading automotive services provider is seeking a Service Advisor for their Motorstore in Stafford. The role involves ensuring an exceptional customer experience for service and repairs. Ideal candidates will have strong communication skills, a passion for customer service, and the ability to multitask. Responsibilities include handling customer needs, updating service records, and working closely with workshops. A full UK driving license is essential for this position, and applicants should embrace a collaborative and inclusive work culture.