Dynamic Automotive Service Advisor

Mesh-AI Limited; Colchester; On-site; GBP 32,000 - GBP 38,000; Full time

Job summary

A leading automotive retailer in Colchester is looking for an experienced Service Advisor to join their Aftersales Team. You will be responsible for booking services, advising customers, and liaising with the Aftersales department. The ideal candidate will have excellent communication skills, a passion for providing top-notch customer service, and relevant experience in the automotive sector. This role offers a competitive salary and opportunities for career progression.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Flexible life assurance options

Qualifications

• Experience in a similar role within the automotive industry.
• Passion for customer service and cars.
• Willingness to learn and grow within the team.

Responsibilities

• Booking MOTs, services and repair work for customers.
• Advising customers about warranty cover and upselling.
• Liaising with Aftersales department to schedule appointments.
• Managing a high-volume of customers and queries.
• Maintaining accurate customer records.

Skills

Exceptional communication skills

Team player

Ability to explain technical information clearly

Strong customer service skills

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Colchester is looking for an experienced Service Advisor to join their Aftersales Team. You will be responsible for booking services, advising customers, and liaising with the Aftersales department. The ideal candidate will have excellent communication skills, a passion for providing top-notch customer service, and relevant experience in the automotive sector. This role offers a competitive salary and opportunities for career progression.