Automotive Service Advisor - Customer Experience and Growth

Mesh-AI Limited; Stourbridge; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading automotive retailer in Stourbridge is looking for a dedicated Service Advisor to join their Aftersales Team. This role involves booking services, advising customers, and managing high volumes of inquiries. Candidates should have strong communication skills and a passion for customer service. The position offers competitive pay, ongoing training, and a range of benefits to enhance your career and wellbeing.

Benefits

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Dental insurance

Discounted gym memberships

Access to Techscheme

Qualifications

• Energetic and warm personality for a first-class customer experience.
• Ability to explain technical information clearly.
• Experience in a similar automotive role is preferred.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising on warranty cover and upselling parts.
• Liaising with the Aftersales department for appointments.
• Managing customer inquiries via calls and online.
• Maintaining accurate customer records.

Skills

Customer service expertise

Excellent communication skills

Experience with Kerridge / ADP

Job description

A leading automotive retailer in Stourbridge is looking for a dedicated Service Advisor to join their Aftersales Team. This role involves booking services, advising customers, and managing high volumes of inquiries. Candidates should have strong communication skills and a passion for customer service. The position offers competitive pay, ongoing training, and a range of benefits to enhance your career and wellbeing.