Automotive Service Advisor | Customer Care & Growth

Vertu Motors plc; Northampton; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A major motor retailer in Northampton seeks a Service Advisor to enhance customer relationships and manage service expectations. The ideal candidate will have previous experience in a similar role and possess excellent communication and customer focus skills. This position offers a salary of up to £35,000 and various benefits, including training opportunities, holiday leave, and employee discounts. Join a company dedicated to investing in its employees' personal development for a promising career path.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous experience in a Service Advisor role is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Strong relationship-building skills are crucial.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Set customer expectations and maintain communication throughout the service.
• Upsell additional products and conduct follow-ups with customers.

Skills

Customer focus

Communication skills

Relationship maintenance

Job description

A major motor retailer in Northampton seeks a Service Advisor to enhance customer relationships and manage service expectations. The ideal candidate will have previous experience in a similar role and possess excellent communication and customer focus skills. This position offers a salary of up to £35,000 and various benefits, including training opportunities, holiday leave, and employee discounts. Join a company dedicated to investing in its employees' personal development for a promising career path.