Automotive Service Advisor – Customer Experience Lead

Mesh-AI Limited; Stockport; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading automotive retailer in Stockport is seeking a Service Advisor to join their Aftersales Team. This role involves booking MOTs and services, advising customers on warranty cover, and managing customer communication during repair processes. Ideal candidates will have a passion for customer service, excellent communication skills, and experience in the automotive sector. Opportunities for progression and continuous training are offered in a supportive team environment.

Benefits

Competitive salary with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

24/7 access to GP services

Dental insurance

Critical illness cover

Qualifications

• Previous experience in a similar role within the automotive industry.
• Ability to explain technical information clearly.
• Energy and a warm personality for customer engagement.

Responsibilities

• Booking MOTs and services for customers.
• Advising on warranty cover and upselling parts.
• Liaising with Aftersales department for scheduling.

Skills

Exceptional communication skills

Customer service passion

Ability to work independently

Team player

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Stockport is seeking a Service Advisor to join their Aftersales Team. This role involves booking MOTs and services, advising customers on warranty cover, and managing customer communication during repair processes. Ideal candidates will have a passion for customer service, excellent communication skills, and experience in the automotive sector. Opportunities for progression and continuous training are offered in a supportive team environment.