Automotive Service Advisor - Customer-Focused & Organized

Adams Morey Ltd; Portsmouth; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive service provider in Portsmouth is looking for a motivated Service Advisor to join their busy aftersales team. This key customer-facing role requires excellent customer service skills and the ability to work in a fast-paced environment. Responsibilities include receiving service bookings, arranging vehicle collections, and invoicing customers. The candidate should ideally have experience in the motor industry, although training is provided for the right individual. Competitive benefits include employee discounts and career development opportunities.

Benefits

Employee Assistance Program

Free eye tests

Employee discounts

30 days holiday including Bank Holidays

Pension Scheme

Free parking

Career development pathways

Qualifications

• Strong customer service and communication skills are essential.
• Experience in the motor industry is advantageous.
• Ability to work effectively in a small team.

Responsibilities

• Receive service bookings via telephone and email.
• Arrange vehicle collections and deliveries.
• Conduct customer follow-up calls.
• Invoicing cash and account customers.
• Liaise with workshop control and technicians.

Skills

Customer service skills

Communication skills

Attention to detail

Tools

Keyloop dealer management systems

Job description

A leading automotive service provider in Portsmouth is looking for a motivated Service Advisor to join their busy aftersales team. This key customer-facing role requires excellent customer service skills and the ability to work in a fast-paced environment. Responsibilities include receiving service bookings, arranging vehicle collections, and invoicing customers. The candidate should ideally have experience in the motor industry, although training is provided for the right individual. Competitive benefits include employee discounts and career development opportunities.