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Guest Experience & Front Office Manager

Imperial London Hotels Limited

City of London

On-site

GBP 30,000 - GBP 40,000

Full time

30+ days ago

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Job summary

A family-run hotel group in London seeks a Reception Manager to enhance guest experiences at its major properties. This role involves leading a front desk team, ensuring service quality, and addressing guest feedback. Ideal candidates bring hotel industry experience, strong leadership skills, and a passion for hospitality. Competitive benefits include 28+ days of holiday, training access, and employee discounts.

Benefits

28 days holiday
Training Academy programs
Discounted hotel stays
Health Cash Plan
Travel loan access

Qualifications

  • Previous experience as a Reception Manager or Front of House supervisor in the hotel industry.
  • Excellent communication skills in managing customer feedback.
  • Ability to motivate and develop a team.

Responsibilities

  • Support the Front Office Management team to ensure quality service.
  • Handle guest complaints promptly and effectively.
  • Manage staff rotas to ensure adequate reception coverage.

Skills

Hospitality passion
Organization skills
Strong communication
Leadership
Problem-solving

Tools

Microsoft Office
Reservation Systems (Opera)
Job description
A family-run hotel group in London seeks a Reception Manager to enhance guest experiences at its major properties. This role involves leading a front desk team, ensuring service quality, and addressing guest feedback. Ideal candidates bring hotel industry experience, strong leadership skills, and a passion for hospitality. Competitive benefits include 28+ days of holiday, training access, and employee discounts.
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