Guest Experience Supervisor – Luxury Front Desk

Mandarin Oriental International Limited; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A prestigious hotel group in London is seeking a Reception Supervisor to enhance guest satisfaction and deliver personalized experiences. The role involves managing arrivals and departures, monitoring room status, and acting as a guest ambassador. Ideal candidates will have strong communication skills and hospitality experience. The position offers a supportive work environment with various employee benefits including development programs and wellness initiatives.

Benefits

Learning & Development opportunities

Complimentary hotel stays

Health and wellness programs

Paid charity day

Increased holiday entitlement up to 33 days

Qualifications

• Experience in front office operations within the hospitality industry is preferred.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle all arrivals and departures efficiently.
• Act as an in-house guest ambassador providing tailored service.
• Monitor room status and address guest requirements.

Skills

Guest satisfaction

Problem-solving

Personalized service

Job description

A prestigious hotel group in London is seeking a Reception Supervisor to enhance guest satisfaction and deliver personalized experiences. The role involves managing arrivals and departures, monitoring room status, and acting as a guest ambassador. Ideal candidates will have strong communication skills and hospitality experience. The position offers a supportive work environment with various employee benefits including development programs and wellness initiatives.