Guest Experience Front of House Lead

Peoplebank; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading social club in Greater London seeks an Assistant Reception Manager to ensure a seamless, memorable experience for members. This role involves supporting the Reception Manager, scheduling staff, and managing guest inquiries. The ideal candidate has at least 2 years of experience in a luxury setting, excellent communication skills, and a passion for hospitality. Join a vibrant team in a unique environment that values growth and individual expression.

Benefits

28 days holiday plus extra days after service

50% discount when dining

Recognition vouchers

Team socials

Uniform and dry cleaning

Well-being support programs

Growth opportunities

Company pension scheme

Qualifications

• At least 2 years of experience in a similar role within a premium or luxury environment.
• Passion for hospitality and creating memorable guest experiences.
• Confidence in managing guest interactions calmly and professionally.

Responsibilities

• Support the smooth running of the Front of House and reception area.
• Assist with team scheduling and task allocation.
• Manage reservations, cancellations, and general inquiries.

Skills

Communication skills

Organizational skills

Guest interaction management

Flexibility

Job description

A leading social club in Greater London seeks an Assistant Reception Manager to ensure a seamless, memorable experience for members. This role involves supporting the Reception Manager, scheduling staff, and managing guest inquiries. The ideal candidate has at least 2 years of experience in a luxury setting, excellent communication skills, and a passion for hospitality. Join a vibrant team in a unique environment that values growth and individual expression.