Guest Experience Lead – Reception

Ivy Restaurants Ltd; Greater London; On-site; GBP 26,000 - GBP 34,000; Full time

Job summary

A premier dining establishment in Greater London is seeking a passionate Assistant Reception Manager to join their dynamic team. The ideal candidate will have over 2 years of experience, delivering exceptional guest service while assisting in departmental development. Key responsibilities include providing ongoing training for the reception team and ensuring efficient department operations. This role offers competitive pay, a range of benefits, and a unique opportunity to work in a vibrant restaurant atmosphere.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Free food and drinks on duty

Extra holiday allowance after 5 years

Guaranteed birthday day off

Qualifications

• 2+ years of experience in a similar position.
• Ability to work under pressure during peak service.
• Fluent in English with strong communication skills.

Responsibilities

• Assist the Reception Manager in departmental efficiency.
• Train the reception team on service standards and product knowledge.

Skills

Guest service

Team collaboration

Problem-solving

Communication

Job description

A premier dining establishment in Greater London is seeking a passionate Assistant Reception Manager to join their dynamic team. The ideal candidate will have over 2 years of experience, delivering exceptional guest service while assisting in departmental development. Key responsibilities include providing ongoing training for the reception team and ensuring efficient department operations. This role offers competitive pay, a range of benefits, and a unique opportunity to work in a vibrant restaurant atmosphere.