1st Line IT & Application Support Engineer – Belfast (Office)

Northern Ireland Water Limited; Belfast; On-site; GBP 28,000 - GBP 32,000; Full time

Job summary

An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This hands-on role involves providing first-line support for IT-related issues and applications. Candidates should have at least 2 years of experience in a similar role, strong communication skills, and basic SQL knowledge. The position offers a salary range of £28,000 - £32,000 and includes 34 days of annual leave, private healthcare, and a pension scheme. The role is office-based, Monday to Friday.

Benefits

34 days annual leave

Private healthcare

Pension scheme

Qualifications

• Minimum 2 years' experience in a 1st Line IT Support or Application Support role.
• Strong customer-facing and communication skills.
• Logical, methodical approach to problem-solving.
• Confident supporting a wide range of users.
• Basic SQL knowledge is essential.

Responsibilities

• Provide 1st line IT and application support to internal users.
• Troubleshoot hardware, software, and system issues.
• Support internal business systems and applications.
• Communicate clearly with users, keeping them updated on progress.
• Escalate issues where appropriate and work with wider IT teams.
• Run basic SQL queries to help investigate application issues.

Skills

IT support experience

Customer-facing communication

Problem-solving

Basic SQL knowledge

Job description

An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This hands-on role involves providing first-line support for IT-related issues and applications. Candidates should have at least 2 years of experience in a similar role, strong communication skills, and basic SQL knowledge. The position offers a salary range of £28,000 - £32,000 and includes 34 days of annual leave, private healthcare, and a pension scheme. The role is office-based, Monday to Friday.