IT Support Engineer — 1st/2nd Line, Path to 3rd Line

Project Better Energy Limited; United Kingdom; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A renewable energy company in the United Kingdom is seeking an IT Support Engineer to provide hands-on technical support across multiple sites. You will focus on delivering 1st and 2nd Line support while having the opportunity to develop into 3rd Line tasks. The role requires a full driving license for occasional travel to another office. The salary ranges from £28,000 to £35,000, depending on experience. Various employee perks, including health care and a pension scheme, are offered to support your wellbeing.

Benefits

Employee Assistance Programme (EAP)

MetLife GP24

Exclusive Discount Platform (PowerPerks)

Cycle to Work Scheme

Learning Management System (LMS)

Pension Salary Exchange

Daintree Wealth Management

Enhanced Maternity Leave

Free Eye Tests

Private Health Care

Qualifications

• Experience in providing 1st and 2nd Line support through various channels.
• Strong problem-solving skills for troubleshooting hardware and network issues.
• Ability to manage multiple tasks in a high-pressure environment.

Responsibilities

• Deliver technical support via phone, email, and in person.
• Troubleshoot hardware, software, and network issues efficiently.
• Set up, configure, and maintain IT equipment and infrastructure.

Skills

1st and 2nd Line technical support

Troubleshooting hardware and software

Managing user accounts

Customer service

Clear communication skills

Knowledge of Windows and Microsoft 365

Tools

Microsoft 365

Windows OS/Server

Ticketing platforms

Job description

A renewable energy company in the United Kingdom is seeking an IT Support Engineer to provide hands-on technical support across multiple sites. You will focus on delivering 1st and 2nd Line support while having the opportunity to develop into 3rd Line tasks. The role requires a full driving license for occasional travel to another office. The salary ranges from £28,000 to £35,000, depending on experience. Various employee perks, including health care and a pension scheme, are offered to support your wellbeing.