IT Support Specialist - 1st/2nd Line | Multi-Site Growth

Northern Ireland Water Limited; Belfast; On-site; GBP 35,000 - GBP 40,000; Full time

Job summary

A growing international environmental organization is seeking an experienced IT Support Specialist in Belfast. This role involves providing first- and second-line support across multiple sites, maintaining IT systems, and ensuring compliance with security standards. The ideal candidate has a degree in IT, 3-5 years of relevant experience, and strong skills in Windows OS and Microsoft 365. Offered benefits include private health insurance, generous annual leave, and ongoing training in a supportive environment.

Benefits

Private Health Insurance

Death in Service Life Insurance

30 days' annual leave

Ongoing training and career development

Qualifications

• 3-5 years' experience in a similar IT support or infrastructure-focused role.
• Experience supporting networks, endpoints, and remote users.
• Comfortable working independently in a multi-site environment.

Responsibilities

• Deliver first- and second-line IT support to users across the organisation.
• Install, configure, and troubleshoot hardware, software, and peripherals.
• Maintain accurate ticketing records, documentation, and audit evidence.

Skills

Windows OS

Microsoft 365

IT security fundamentals

Excellent communication skills

Proactive, solutions-focused mindset

Education

Degree or diploma in IT or Computer Science

Tools

Microsoft 365

LAN/WAN

VPNs

Job description

A growing international environmental organization is seeking an experienced IT Support Specialist in Belfast. This role involves providing first- and second-line support across multiple sites, maintaining IT systems, and ensuring compliance with security standards. The ideal candidate has a degree in IT, 3-5 years of relevant experience, and strong skills in Windows OS and Microsoft 365. Offered benefits include private health insurance, generous annual leave, and ongoing training in a supportive environment.