First-Line IT Support Engineer - Customer-Focused

The365people; East Midlands; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A technology services provider in the East Midlands is seeking a motivated 1st line support engineer to deliver exceptional customer service in IT support. This role involves handling customer requests, working with 2nd line teams, and maintaining clear communication throughout the support process. Candidates should be adaptable, possess strong communication and time management skills, and have a passion for IT. Comprehensive benefits include private medical insurance and generous holiday allowances.

Benefits

Private Medical Insurance or Company Paid Health Cash Plan

Employee Assistance Program

25 days holidays plus your birthday off

Discounted Gym Membership

Qualifications

• Must hold or be able to achieve and maintain NPPV3 with SC.
• Minimum of 2-3 years 1st Line Service Desk experience.
• Solid understanding of ITIL ServiceDesk environment.

Responsibilities

• Act as the entry point for all requests and tickets.
• Update customers on all stages of support calls.
• Work with 2nd line teams to ensure a cohesive experience.

Skills

Customer service skills

Time management

Communication skills

Adaptability to new technologies

Teamwork

Tools

Windows 10, 8, 7

Office products (Word, Outlook, PowerPoint, Excel)

Job description

A technology services provider in the East Midlands is seeking a motivated 1st line support engineer to deliver exceptional customer service in IT support. This role involves handling customer requests, working with 2nd line teams, and maintaining clear communication throughout the support process. Candidates should be adaptable, possess strong communication and time management skills, and have a passion for IT. Comprehensive benefits include private medical insurance and generous holiday allowances.