IT & Application Support Engineer

Northern Ireland Water Limited; Belfast; On-site; GBP 28,000 - GBP 32,000; Full time

Job summary

An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This hands-on role involves providing first-line support for IT-related issues and applications. Candidates should have at least 2 years of experience in a similar role, strong communication skills, and basic SQL knowledge. The position offers a salary range of £28,000 - £32,000 and includes 34 days of annual leave, private healthcare, and a pension scheme. The role is office-based, Monday to Friday.

Benefits

34 days annual leave

Private healthcare

Pension scheme

Qualifications

• Minimum 2 years' experience in a 1st Line IT Support or Application Support role.
• Strong customer-facing and communication skills.
• Logical, methodical approach to problem-solving.
• Confident supporting a wide range of users.
• Basic SQL knowledge is essential.

Responsibilities

• Provide 1st line IT and application support to internal users.
• Troubleshoot hardware, software, and system issues.
• Support internal business systems and applications.
• Communicate clearly with users, keeping them updated on progress.
• Escalate issues where appropriate and work with wider IT teams.
• Run basic SQL queries to help investigate application issues.

Skills

IT support experience

Customer-facing communication

Problem-solving

Basic SQL knowledge

Job description

IT & Application Support Engineer
Location: Belfast
Salary: £28,000 - £32,000
Type: Full-time | Office-based
An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This is a hands‑on role supporting day‑to‑day IT issues and business‑critical systems, ideal for someone who enjoys problem‑solving and working closely with end users.

The Role

You will act as a first point of contact for IT and application‑related issues, supporting users across the business. The role involves a mix of general IT support and application support, requiring strong communication skills and a structured troubleshooting approach.

Key Responsibilities

• Provide 1st line IT and application support to internal users
• Troubleshoot hardware, software, and system issues
• Support internal business systems and applications
• Communicate clearly with users, keeping them updated on progress
• Escalate issues where appropriate and work with wider IT teams
• Run basic SQL queries to help investigate application issues

Experience & Skills Required

• Minimum 2 years' experience in a 1st Line IT Support or Application Support role
• Strong customer‑facing and communication skills
• Logical, methodical approach to problem‑solving
• Confident supporting a wide range of users
• Basic SQL knowledge is essential

Salary & Benefits

• £28,000 - £32,000 depending on experience
• 34 days annual leave (including statutory days)
• Private healthcare
• Pension scheme

Working Pattern

• Monday to Friday, 9:00am - 5:30pm
• 1‑hour lunch
• Fully office‑based in Belfast

Interview Process

• Two interview stages
• Short SQL test (completed remotely, approx. 30 minutes)