Automotive Service Advisor – Customer Focused & Growth

Vertu Motors plc; Exeter; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

An esteemed automotive service provider in Exeter is seeking a confident and customer-focused Service Advisor to be the vital link between customers and workshop teams. The role requires strong communication skills and an ability to manage customer expectations, ensuring a valued experience throughout. The company offers a competitive salary, development opportunities, and a range of benefits such as additional leave days, discounts, and a share incentive scheme.

Benefits

25 days’ holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced maternity & paternity leave

Qualifications

• Experience in a customer-facing service role is essential.
• Natural communicator who builds rapport with customers.
• Ability to meet targets and deadlines effectively.

Responsibilities

• Welcome customers and set clear expectations for service.
• Keep customers updated throughout the service journey.
• Identify upselling opportunities that benefit customers.
• Follow up to ensure customer satisfaction.
• Collaborate with workshop for an outstanding experience.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to work under pressure

Positive proactive approach

Job description

An esteemed automotive service provider in Exeter is seeking a confident and customer-focused Service Advisor to be the vital link between customers and workshop teams. The role requires strong communication skills and an ability to manage customer expectations, ensuring a valued experience throughout. The company offers a competitive salary, development opportunities, and a range of benefits such as additional leave days, discounts, and a share incentive scheme.