Automotive Service Advisor – Customer Care & Growth

Vertu Motors plc; Sheffield; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A leading automotive retailer in Sheffield is looking for a Service Advisor to join their team. This role is crucial for maintaining customer satisfaction by managing relationships between customers and the workshop. You will be responsible for setting expectations, upselling products, and ensuring follow-up care. Ideal candidates will have prior customer service experience and excel in communication. The company provides comprehensive development opportunities and a range of benefits, including holidays, discounts, and a pension scheme.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to maintain customer relationships.
• Ability to work under pressure and meet targets.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Set customer expectations and maintain communication throughout service.
• Upsell additional products and follow up post-service.

Skills

Customer service experience

Relationship management

Communication skills

Ability to work in a fast-paced environment

Job description

A leading automotive retailer in Sheffield is looking for a Service Advisor to join their team. This role is crucial for maintaining customer satisfaction by managing relationships between customers and the workshop. You will be responsible for setting expectations, upselling products, and ensuring follow-up care. Ideal candidates will have prior customer service experience and excel in communication. The company provides comprehensive development opportunities and a range of benefits, including holidays, discounts, and a pension scheme.