Senior Service Advisor – Customer Care & Profit Growth

Shou; Plymouth; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A family-run motor dealer is seeking a Senior Service Advisor to manage the Service Reception desk in Plymouth. This role emphasizes providing excellent customer service while maximizing departmental profitability. Key responsibilities include booking vehicles for service, producing job cards and invoices, and maintaining customer files. The ideal candidate will have experience in a customer-facing role, strong organizational skills, and a commitment to the company's core values. Competitive salary based on experience, with Monday to Friday working hours.

Benefits

Holiday accrual scheme & paid day off for your birthday

Life Insurance Scheme

Full range of motor discounts

Paid sickness scheme

Professional development opportunities

Qualifications

• Experience in a customer-facing role, preferably in automotive service.
• Strong organizational skills to manage appointments efficiently.
• Ability to provide excellent customer service.

Responsibilities

• Book vehicles in for service, ensuring appointment convenience.
• Monitor workshop hours to maximize available work.
• Produce accurate job cards and invoices.

Skills

Customer service

Communication

Organization

Job description

A family-run motor dealer is seeking a Senior Service Advisor to manage the Service Reception desk in Plymouth. This role emphasizes providing excellent customer service while maximizing departmental profitability. Key responsibilities include booking vehicles for service, producing job cards and invoices, and maintaining customer files. The ideal candidate will have experience in a customer-facing role, strong organizational skills, and a commitment to the company's core values. Competitive salary based on experience, with Monday to Friday working hours.