Automotive Service Advisor - Customer Focused

Yeomans Limited; Worthing; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A family-owned automotive business in Worthing is seeking an experienced Service Advisor to deliver exceptional customer service in a fast-paced environment. This role involves greeting customers, booking service appointments, and ensuring effective communication throughout the servicing process. The successful candidate will be highly organized and possess excellent communication skills. The position offers competitive pay and benefits, including pension options and discounts on services and products.

Benefits

Workplace pension (salary exchange option)

Refer a friend rewards

Discounted sales, MOT, products, parts & servicing

Qualifications

• Experience in a customer-facing role, preferably in the automotive industry.
• Ability to maintain good housekeeping standards.
• Proficient in liaising with technical teams.

Responsibilities

• Meet and greet customers in a friendly manner.
• Book vehicles into the technical workshop.
• Liaise with technical workshop to update customers on vehicle progress.
• Provide exceptional customer service during vehicle servicing.

Skills

Excellent communication skills

Organizational skills

Customer service excellence

Job description

A family-owned automotive business in Worthing is seeking an experienced Service Advisor to deliver exceptional customer service in a fast-paced environment. This role involves greeting customers, booking service appointments, and ensuring effective communication throughout the servicing process. The successful candidate will be highly organized and possess excellent communication skills. The position offers competitive pay and benefits, including pension options and discounts on services and products.