Automotive Service Advisor – Customer Experience Lead

Shou; Threemilestone; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading motor dealer group in Threemilestone is looking for a Commercial Service Advisor. This role involves providing excellent customer service, managing vehicle bookings, producing invoices, and liaising with parts. Candidates should have industry experience, attention to detail, and a valid UK Driving License. The company values long-term career development and offers a supportive working environment with various benefits including holiday schemes and professional development opportunities.

Benefits

Holiday accrual scheme & paid day off for your birthday

Life Insurance Scheme

Paid sickness scheme

Bike to work Scheme

Professional development programmes

Qualifications

• Previous experience in a similar role within the motor industry.
• A standards and quality driven management style.
• Hold a valid UK Driving License.

Responsibilities

• Provide professional reception to customers and ensure satisfaction.
• Book vehicles and manage appointment scheduling.
• Liaise with Parts Department for parts availability.
• Produce accurate job cards, invoices, and estimates.
• Collect payments and responses to inquiries promptly.

Skills

Ambitious

Personable

Confident

Attention to detail

Motivated by quality service

Interpersonal skills

Organisational skills

Computer literate

Job description

A leading motor dealer group in Threemilestone is looking for a Commercial Service Advisor. This role involves providing excellent customer service, managing vehicle bookings, producing invoices, and liaising with parts. Candidates should have industry experience, attention to detail, and a valid UK Driving License. The company values long-term career development and offers a supportive working environment with various benefits including holiday schemes and professional development opportunities.