Customer-Focused Service Advisor

Swansway Garages Limited; Preston; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading family-run automotive group in the United Kingdom seeks a dynamic Service Advisor to enhance customer experience. The successful candidate will manage customer interactions, ensuring exceptional service and satisfaction. Required qualifications include 12 months of dealership experience and a solid understanding of vehicle components. The role offers numerous benefits, including increased holiday entitlement and a company pension scheme, fostering a supportive work environment nurturing employee growth.

Benefits

Increased holiday entitlement with length of service

Birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work scheme

Qualifications

• Minimum of 12 months' experience in a dealership as a Service Advisor.
• Ability to support the aftersales team during busy periods.
• Experience in upselling products or services.

Responsibilities

• Provide informed and efficient service to customers via phone, email, or in-person.
• Manage the booking of workshop tasks and communicate effectively.
• Update customers on repairs and seek authorisation for additional work.

Skills

Customer service skills

Technical awareness of vehicles

Team player attitude

Results-focused mindset

Job description

A leading family-run automotive group in the United Kingdom seeks a dynamic Service Advisor to enhance customer experience. The successful candidate will manage customer interactions, ensuring exceptional service and satisfaction. Required qualifications include 12 months of dealership experience and a solid understanding of vehicle components. The role offers numerous benefits, including increased holiday entitlement and a company pension scheme, fostering a supportive work environment nurturing employee growth.